Introduction:

In the Call Center operators will be employed to receive orders either on telephone or manually from the Customer. There will be an administrator sitting on his PC to help these operators decide prices of the products. If the Customer is bargaining on the price of a product the Operator will send a query to the Administrator to decide the price. Then Administrator will decide the price of the product after going through the product history and Customer history and will reply to the Operator. Then Operator will proceed with his assignment.

The Problem:

When a business is wide spread over multiple locations then its difficult to inform other branches about the recent changes in the price of a particular product or what price is to be charged to which type of Customer. If he is a regular customer then concessions can be given.

The Solution:

Call Center provides a facility to the Operator to send a query to the Administrator any time the Customer is buying products. The Administrator will quickly reply to the Operator as to what price is to be charged from the Customer. Once the buying is over the Credit limit of the Customer will be checked automatically. If he exceeds his credit limit then an auto query is sent to the Administrator asking him whether to allow the customer to continue with his order or to reduce his orders and to purchase below his credit limit. Administrator will decide and reply back to the Operator, till then the Operator is not allowed to proceed.